You will receive an automated email when you return package is received and opened by our Returns Department. It can also take the Returns Department 3-5 business days to open and begin processing of your returned order depending on volume of parcels received at our facility.
Refunds - refunds can only be processed to the original credit card used. Refunds will be processed up to four weeks from the date we receive your returned package. Refunds may take one to five business days to appear on your statement once processed. Grosse Poitrine may issue refunds in the form of business checks, if necessary.
Store Credit - returns for a store credit will receive an email for an online coupon code and instructions for use. Store credit does not expire, but the unused coupon code may need to be renewed after six months. To renew unused coupon codes, please contact Customer Service.
Exchanges - returns for exchange will be refunded back to the original method of payment. A new order will be placed on your behalf. The card on file will be charged for the new merchandise and any additional value greater than the returned item(s).
Customers may be contacted for payment information to complete the exchange. *Please note: if contacted for payment information, credit cards will be authorized before charging. The authorization may appear as pending transaction, but will disappear from your account. The length of time this appears on your statement will vary depending on your financial institution.