The time listed after "Available" in the drop-down menu is the amount of time required to acquire the item from the vendor. Once complete, we can ship the item via any requested shipping method. Note that selecting an expedited shipping method will not reduce the amount of time required to transfer the item from the vendor.
Transfer times from the vendor's warehouse may vary from the listed time. If this occurs, we will inform you by email.
The time listed after “Not in stock“ in the drop-down menu is the estimated amount of time required to acquire the item from the vendor. Once complete, we can ship the item via any requested shipping method. Note that selecting an expedited shipping method will not reduce the amount of time required to transfer the item from the vendor.
In the event that your item is not received on the estimated ship date provided in your back order notice, the vendor will be contacted in order to get updated information. This information will then be shared with you via email.
Fraudulent orders will be subject to legal action.
All domestic packages include free tracking. When your order has shipped, you will receive a confirmation email including your tracking number. USPS shipments are not automatically insured. For package insurance, please contact us or select an expedited shipping method.
If the carrier verifies your package as lost or damaged in transit, we will work with you to replace the item at a discount subject to our discretion. If the tracking information lists the item as delivered correctly, it is the customer's responsibility to care for the package. Grosse Poitrine's does not replace or refund packages scanned as "delivered". Shipping costs are not refundable.
Domestic shipping is also available to APOs, FPOs and Puerto Rico. Orders from other US territories are considered to be international shipments.
Incomplete orders may be partially shipped at the customer's request or at the discretion of our shipping department. If you would not like incomplete shipments, please specify in the "comments" section at checkout.
For orders that qualify for free shipping, any shipping fees above $15.00 will be billed to you in checkout. (For example, if you qualify for free shipping, and the shipping fee is $18.00, you will only be charged $3.00.) All shipping fees, transit times, estimated taxes and duties will be shown in checkout.
Tracking and package insurance is included for free with all international shipments. International orders are not eligible for free partial shipments. Incomplete orders may be shipped on request, however additional charges may apply.
Paying for customs charges, duties and any other related fees is the responsibility of the customer. Grosse Poitrine's does not reimburse for customs, duties or fees levied by government agencies.